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Juan357 FAQ – Got Questions? We've Got Answers

Everything you need to know about your Juan357 account, deposits, withdrawals, sports betting, and casino games — answered clearly so you can get back to playing.

Account & Registration

Head to the Register page and fill in your details — a valid email address, a mobile number for OTP verification, and a secure password. Once you submit, check your phone for a one-time PIN to verify your number. After verification, your account is active and ready to use. The whole process usually takes under five minutes.

You must be at least 21 years old to register and play on Juan357. This applies to all players across the Philippines — whether you're in Manila, Cebu, Davao, or anywhere else in the country. Age verification may be required at any point during your account lifetime.

No. Each player is allowed only one account. Creating multiple accounts is a violation of Juan357's Terms & Conditions and may result in all associated accounts being suspended. If you've lost access to your original account, use the password reset option on the Login page rather than creating a new one.

Log in and go to your account dashboard. From there you can update your contact details, change your password, and manage notification preferences. Some changes — like updating your registered mobile number — may require OTP confirmation for security. If you need help with a change that isn't available in the dashboard, contact support via the email listed in the footer.

On the Login page, click "Forgot password?" and enter your registered email address. A reset link or OTP will be sent to your email or mobile number. Follow the instructions to set a new password. If you don't receive anything within a few minutes, check your spam folder or try again with your registered mobile number instead.

Deposits

Juan357 supports a range of PHP payment options suited for Filipino players. These include local e-wallets such as GCash and Maya, Philippine online banking and mobile banking transfers, and bank transfer. All transactions are processed in Philippine Peso (₱). Visit the Deposit page to see the full list of currently available methods and any applicable processing details.

Most deposits via e-wallet and online banking are processed quickly and reflect in your Juan357 balance within a few minutes. Bank transfers may take a little longer depending on your bank's processing schedule. If your deposit hasn't appeared after a reasonable waiting period, keep your transaction reference handy and contact support so it can be looked into promptly.

Minimum deposit amounts may vary depending on the payment method you choose. Check the Deposit page for the current minimums per method. Juan357 keeps its deposit requirements accessible so players from all over the Philippines — whether you're in Quezon City or Davao — can fund their accounts without hassle.

At this time, Juan357 does not accept credit cards or cryptocurrency as deposit methods for betting and wagering purposes. Supported options are focused on local Philippine payment channels — e-wallets and bank-based transfers in PHP. This keeps transactions straightforward and suited to the local banking environment.

Withdrawals

Log in to your account, go to the Withdrawal page, select your preferred payout method, enter the amount you want to cash out, and confirm the request. Make sure the withdrawal account details you provide match your verified identity to avoid delays. Processing times vary by method — check the Withdrawal page for current estimates.

Delays can happen for a few reasons: your account verification may be pending, additional KYC documents may be required, or the withdrawal request was submitted outside of normal processing hours. Check your registered email for any messages from Juan357 regarding your request. If everything looks clear on your end and the delay is unusual, contact support with your withdrawal reference number.

Yes. Identity verification (KYC) is a standard requirement before processing withdrawals. You may be asked to submit a valid government-issued ID and proof of your registered payment details. This is a security measure to protect your funds and confirm that payouts go to the right person. Completing verification early — right after registration — keeps things smooth when you're ready to cash out.

Sports Betting

Juan357 covers a wide range of sports popular in the Philippines and internationally. You can bet on Basketball (including PBA and NBA), Football, Boxing, Volleyball, Esports, and more. International competitions and leagues are also available depending on the season. Visit the Sports or Bet pages to see what's currently live and upcoming.

Yes. Juan357 supports live betting on selected events, letting you place wagers while a game is in progress. Odds update in real time based on how the match is unfolding. This is available for major sports like Basketball, Football, and others. A stable internet connection — whether mobile data or Wi-Fi — is recommended for the best live betting experience.

Generally, bets are final once confirmed. Some bet types may offer a cash-out option before the event concludes, but this depends on the specific market and event conditions. Always review your bet slip carefully before confirming. If you believe a bet was placed in error due to a technical issue, contact support promptly with the details.

Casino & Live Casino

The Casino section features a broad selection of games including slots, video poker, table games, and eBingo. The Live Casino section brings you real-time games like baccarat, roulette, blackjack, and game shows hosted by live dealers via high-quality video stream. New titles are added regularly to keep the lobby fresh.

Casino games on Juan357 use Random Number Generator (RNG) technology to ensure outcomes are random and impartial. Live casino games are run by professional dealers in real time, adding a layer of transparency. Like any form of gambling, results are never guaranteed — play for entertainment, manage your budget, and remember that the house always has an edge over time.

Absolutely. The Juan357 platform is fully optimised for mobile browsers on both Android and iOS. For even faster loading and a more seamless experience, download the dedicated app from the Download page. Slots, live tables, and sports betting are all available on mobile with no features cut out.

Account Security

Juan357 uses SSL encryption across the entire platform to protect your data in transit. OTP verification is used when logging in from unrecognised devices or locations. Your financial and personal information is stored securely and is never shared with third parties for marketing without your consent. Always use a strong, unique password and avoid logging in on public or shared devices.

If you see bets, deposits, or withdrawals you didn't make, change your password immediately and contact Juan357 support right away. Provide as much detail as you can — timestamps, amounts, and any recent changes you noticed. The support team can temporarily lock your account while the issue is investigated to prevent further unauthorised activity.

Responsible Gaming

Yes. Juan357 is committed to promoting safe and responsible gaming. Players are encouraged to set personal deposit limits, take regular breaks, and treat gambling strictly as entertainment — not a source of income. If you feel your gambling habits are becoming a concern, visit the Responsible Gaming page for tools and guidance. Gambling is for adults 21 years and older only.

Juan357 provides tools to help you stay in control of your play. You can set limits on how much you deposit or wager within a given time period. Self-exclusion options are also available if you need a break from the platform. These tools are available through your account settings. For more details, head to the Responsible Gaming page.

No. All forms of gambling carry financial risk, and there are no guaranteed wins or risk-free outcomes. Juan357 does not promise profits or specific returns of any kind. Only bet what you can afford to lose, stick to a pre-set budget, and never chase losses. If gambling stops being fun, it's time to step back.

Quick Links

Still Need Help?

Can't find what you're looking for? Our support team is happy to assist Filipino players with any account, payment, or game-related concern.

Send us an email at:

Play Responsibly

Gambling should always be for fun — not a way to earn income. Set a budget, take breaks, and know your limits.

Juan357 is strictly for players 21 years and older.

Responsible Gaming Resources

Why Players Choose Juan357

A platform built with Filipino players in mind — from how you fund your account to how you place your first bet.

Mobile-First Experience

Whether you're watching a PBA game in Manila or relaxing at home in Cebu, the Juan357 app and mobile browser experience are optimised for your phone.

PHP Transactions Only

All deposits and withdrawals are in Philippine Peso. No currency conversion, no hidden exchange fees — just straightforward ₱ transactions via local payment channels.

SSL-Secured Platform

Your personal and financial data is protected with SSL encryption across every page. OTP verification adds an extra layer of security on top of your password.

Live Betting & Live Casino

Place in-play bets on basketball, football, and more, or join a live baccarat or roulette table — all streamed in real time with professional dealers.

Wide Game Selection

From classic slots to online poker, eBingo, and live game shows — Juan357's lobby covers the full range of games that Filipino online players love.

Dedicated Support

Have a question not covered in the FAQ? Reach out to the Juan357 support team via email. Real help from real people — not just automated responses.

Ready to Get Started with Juan357?

Create your free account today and explore sports betting, casino games, and live tables — all on a platform built for Filipino players.

Register for Free Download the App