juan357 Privacy Policy

Juan357 collects personal data in order to provide its services to registered players. The categories of data we collect include:

We do not collect sensitive personal data such as biometrics, health information, or political opinions beyond what is incidentally contained in a government-issued ID submitted for KYC purposes.

Juan357 collects personal data through several channels:

• Direct submission — when you register an account, complete KYC verification, make a deposit or withdrawal, or contact support.
• Automated collection — when you browse or use the platform, our systems automatically record technical data such as your IP address, device information, and session activity.
• Payment processors — when you transact via GCash, Maya, InstaPay, or Philippine bank transfer, relevant transaction reference data is shared with us by the payment provider to confirm your transaction.
• Cookies and tracking technologies — as described in Section 8, we use cookies to maintain your session, remember preferences, and analyse platform usage.

We do not purchase personal data from third-party data brokers or compile profiles on individuals outside of the juan357 platform.

Juan357 uses your personal data for the following purposes:

• To create and manage your account, including identity verification and KYC.
• To process deposits and withdrawals in Philippine Peso via your chosen payment method.
• To operate games, record bets, calculate outcomes, and maintain accurate transaction records.
• To detect and prevent fraud, money laundering, underage access, and other prohibited activities.
• To send you security notifications, OTP codes, and important account communications.
• To respond to your support requests and resolve disputes.
• To comply with applicable legal obligations, including financial record-keeping requirements.
• To improve the platform through aggregated, anonymised usage analysis.

Juan357 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

Juan357 processes your personal data on the following legal grounds:

• Contract performance — processing is necessary to provide the services you have registered for, including account management, payments, and gaming.
• Legal obligation — certain processing is required to comply with applicable laws, including identity verification and financial record-keeping.
• Legitimate interests — we process data where necessary for fraud prevention, platform security, and improving our services, where these interests do not override your rights.
• Consent — where processing is based on your consent, you may withdraw that consent at any time by contacting support, though withdrawal will not affect processing already carried out.

Juan357 does not sell or rent your personal data. We may share data with the following categories of third parties only where necessary:

• Payment providers — GCash, Maya, InstaPay, and Philippine banks receive the transaction data needed to process your deposits and withdrawals in PHP.
• Identity verification services — third-party KYC providers may process your submitted ID documents to assist with verification.
• Fraud prevention and security — data may be shared with fraud detection services where suspicious activity is identified.
• Legal and regulatory authorities — we will disclose data where required to do so by applicable law or in response to a valid legal request.
• Platform infrastructure providers — hosting, analytics, and customer support tools used to operate juan357 may process data on our behalf under data processing agreements.

All third parties who process data on juan357's behalf are required to handle it in accordance with applicable data protection standards and only for the purposes we have specified.

Juan357 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as required by applicable legal obligations.

• Account data is retained for the lifetime of your active account and for a defined period after closure, as required by financial record-keeping obligations.
• Transaction records, including deposit and withdrawal history in PHP, are retained as required by applicable law.
• KYC documents are retained for the period required under applicable identity verification and anti-money laundering obligations.
• Support and communications data is retained for a period sufficient to resolve disputes and maintain service quality records.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

Juan357 implements technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include:

• SSL/TLS encryption for all data transmitted between your device and juan357 servers.
• OTP-based two-factor authentication for account login and sensitive account actions.
• Access controls that limit which staff members can access personal data, based on role and necessity.
• Regular security reviews and monitoring of platform infrastructure.
• Secure storage of KYC documents with restricted access.

While juan357 takes data security seriously, no system is completely immune to security incidents. In the event of a data breach that poses a risk to your rights, we will notify affected users and relevant authorities as required by applicable law.

You are also responsible for keeping your login credentials secure. Do not share your password or OTP with anyone, and log out of your account when using shared devices.

Juan357 uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small data files stored on your device when you visit the site.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in or use certain features of the platform.

As a juan357 player, you have the following rights regarding your personal data:

• Right to access — you can request a copy of the personal data juan357 holds about you.
• Right to correction — if your data is inaccurate or incomplete, you can request that it be corrected.
• Right to deletion — you can request that your data be deleted, subject to legal retention requirements that may require us to keep certain records.
• Right to object — you can object to processing based on legitimate interests where you believe your rights override those interests.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting processing already completed.
• Right to data portability — you may request your data in a structured, commonly used format where technically feasible.

To exercise any of these rights, contact juan357 support using the email address shown in the footer. We will respond within a reasonable timeframe. Some requests may require identity verification before we can act on them.

Juan357 is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. Age is verified as part of the KYC process during registration.

If we become aware that an account has been registered by or on behalf of a minor, that account will be immediately closed and any associated data will be handled in accordance with our deletion procedures. If you believe a minor has registered on the platform, please contact support immediately.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach the juan357 team using the contact details in the footer of this page.

For questions about your account, deposits, or withdrawals, visit the FAQ page or log in to access account support. For general platform questions, the FAQ covers the most common topics raised by Filipino players.

We aim to acknowledge all privacy-related enquiries promptly and resolve them within a reasonable period. Complex requests involving data access or deletion may take additional time where identity verification or legal review is required.